Policies & Guidelines

PRINCIPLE:

The Society maintains a commitment to keep Westshore residents happy and healthy both through direct mental and physical support, and through indirect management plans and practice.

West Shore Parks & Recreation Society (WSPRS) upholds a sustainable approach in all aspects of service to the community. Staff and management continue to determine and drive the technological change through financial commitment from our communities to update and innovate where needed for a more sustainable future.

POLICY:

West Shore Parks & Recreation will follow common trends and best practices by focusing on but not limited to these five key areas:

1. Reducing greenhouse gas emissions;
2. Reducing energy use;
3. Reducing waste generated;
4. Improving water efficiency; and
5. Greening the supply chain (i.e., asset and material management).

STRATEGY:

WSPRS recognizes development requires meeting the needs of today without compromising the needs of future generations; and improving the standard of living by protecting human health, conserving the environment, using resources efficiently and advancing long-term economic competitiveness. Best practices require integration of environmental, economic and social priorities into policies and programs and include:

• Waste reduction practices that encompass digital control of mechanical energy management for finer control over our  energy use.
• Recycling waste products from all service areas on site.
• Proper maintenance of programming and equipment to ensure efficient working order to make the most of our energy use.
• Implementation of best practice policy through education of our programs to the public. All users will be informed of our intent and asked to participate to help us attain our objectives when using our facility.
• Continuous support of initiatives and incentives that encourage sustainable practice, in-house and within the community.
• Purchasing green products to enhance our material management, giving preference to government and industry standard definitions.
• Defining policies to identify hazardous chemical use and safety measures to ensure their restricted impact on the area, including partnerships with regulatory and enforcement bodies who specialize in limiting environmental impact.
• Considering LEED standards and new technology geared toward a long-term sustainable approach during new builds and renovations, and giving preference to companies and suppliers with a waste management policy.
• Providing energy audits every four (4) years to new builds and renovations to determine success and uncover potential new avenues for energy savings and conservation.
• Establishing staff Initiatives that include education on best practice policy, and ensuring staff are integral and engaged.
• Conducting ongoing research; being receptive to feedback and accommodating change to stay current and ensure continuous improvement.

Striving to follow Canada’s lead to ensure that sustainability goals at WSPRS:

• Are aspirational;
• Take a long-term view;
• Address important challenges and problems;
• Remain attuned to environmental information, data and indicators;
• Encourage flexibility in the choice of strategies for achievement; and
• Reflect domestic and international priorities and commitments.

  23.03.15

POLICY:

West Shore Parks & Recreation Society is committed to providing equity, diversity, and inclusion within its organization. This will be achieved through demonstrating and practicing the principles of access, participation and support. As an organization, we strive to ensure all people are able to participate to their full potential.
We recognize unique styles, perspectives, beliefs and creativity that support a diverse, respectful, inclusive and collaborative work in a community environment.
We recognize the unique status and cultural diversity of the indigenous communities and their right to self-determination.

DEFINITIONS:

1. Equity: Equity is about fairness. It is the process that removes barriers to ensure access to recreation, health and wellness, childcare and employment opportunities. To maintain and enhance the quality of recreation programs and services at West Shore Parks & Recreation, and to ensure fairness, individuals or groups may at times need to be treated differently. Equity addresses the effects of colonization, economic and social disparity, and injustices against marginalized groups, and systemic barriers to access and participation.
2. Diversity: Diversity functions to affirm every individual's unique and varied histories, experiences, and ways of being, knowing, doing, and relating. It is about being different and acknowledging and celebrating differences. Our experience and understanding of diversity strengthen us and supports the work we do at West Shore Parks & Recreation.
3. Inclusion: Inclusion is the process through which we build a community where the diversity of human experiences, perspectives, and identities are recognized and respected. Inclusion fosters belonging. It affords everyone the right to participate and strengthen the collective well-being of our communities.

GUIDELINES:

This policy is guided by the terms of reference set by the WSPRS inclusion committee. This policy is guided by the Principles of Inclusion focusing on the areas access, participation and support. The scope of this policy is applied to the organization as a whole and led by the West Shore Parks & Recreation Inclusion Committee with a Terms of Reference.

Link to PRINICPLES OF INCLUSION within the Inclusion Policy

USE OF SUPPORT PERSONS:

We are committed to welcoming people with disabilities who are accompanied by a support person. These patrons are asked to apply for the Leisure Assistant Pass which will give their support person a free or reduced admission to the recreation centre. The Leisure Assistant Pass is for people with a permanent disability who, due to the disability, require accompaniment by a support person to assist with communication, mobility, personal/medical needs or access to goods, services or facilities, when accessing leisure activities. All drop-in programs and registered programs are included.

Terms of Use
Recognizing an individual may be independent in one environment and not in another, Leisure Assistant Passholders are expected to only use their passes at venues where assistance is required. Within each venue, persons with a disability and assistants are expected to stay together. Misuse or abuse of the pass could result in termination of it and its privileges.

24.04

PRINCIPLE:

WSPRS is committed to providing safe, clean, welcoming, and accessible facilities for its patrons and staff.

POLICY:

Animals and pets, with the exception of guide and service animals, are not permitted inside WSPR indoor facilities due to safety and cleanliness risks.
A patron with a disability that is accompanied by a certified guide or service animal will be permitted to access to all facilities on WSPR property that are open to the public unless otherwise excluded by the law or health regulations.
Patrons may be required to show their government-issued Guide Dog and Service Dog Certificate ID card at any time. Therapy and emotional support animals are not eligible to be certified as service dogs in BC and are therefore considered “pets” and are not permitted inside WSPR indoor facilities.

POOL:

Service animals are permitted in the pool area. WSPR will take reasonable measures to ensure the patron has access to the pool as required. Service animals should not impede the safety of others using the pool. Service animals are only permitted in the water in an emergency situation to assist the patron.
If there is a health and safety concern for another person, such as a severe allergy to the service animal, reasonable efforts will be made to meet the needs of all individuals including eliminating in-person contact or creating distance between the individuals.

REFERENCE:

https://www2.gov.bc.ca/gov/content/justice/human-rights/guide-and-service-dog

24.05

PRINCIPLE:

This policy is designed to ensure that permitted uses of the grounds and outdoor facilities on West Shore Parks & Recreation property are understood and followed by outside persons and/or user groups.

POLICY:

The following is not permitted on WSPRS grounds:

• Bikes are not permitted outside of designated areas such as roadways and the velodrome.
• Off-leash pets: pets must always be leashed while on WSPRS property.
• Camping and overnight parking of vehicles and RVs are not permitted. Refer to: Removal of Patron Possessions - Outdoors.pdf for the removal of patron’s belongings.
• The use of drones and radio-controlled planes without written permission from management.
• Slip n’ slide (unless authorized as part of WSPRS day camps and supervised by WSPRS staff).
• *Ice blocking.
• *Tobogganing.

*See definitions below. These activities may be permitted for use by individuals or user groups that produce appropriate insurance sufficient to cover the activity, including naming West Shore Parks & Recreation Society as an additional insured party. WSPRS will not provide individuals or user groups with water to perform the slip n’ slide, ice blocking, or similar activities.

The following is not permitted on WSPRS grounds unless the individual or user group books the space with the bookings department and provides appropriate and sufficient insurance to cover the activity, including naming West Shore Parks & Recreation Society as an additional insured party.

• Non-WPSRS programs, including bootcamps, summer camps, and safe driving courses.

DEFINITIONS:

Ice blocking:  A large block of ice is used to sit on and slide down the hill on a path established by WSPR day camp staff. Kids sit on their towels and then on the ice blocks. They balance going feet first down the hill and use their feet as brakes.

Slip n’ slide:   A long sheet of plastic is flanked and secured lengthwise down the hill. A garden hose or sprinkler is used to run water down the plastic for people to slide down the plastic.

25.02

PRINCIPLE:

The West Shore Parks & Recreation Society (WSPRS) will deal with account refunds in a fair, timely, responsible, and fiscally accountable manner and in accordance with good accounting and customer service practices.

POLICY:

CANCELLATION AND WITHDRAWALS

General Programs (arena, fitness & wellness, arts & culture, sport, camps, and adult and youth; see below for aquatics, birthday parties, childcare, and personal training & rehabilitation):

• Full credits or refunds will be processed by contacting reception a minimum of 7 DAYS (prior to the start time) for pro-d day, winter break, spring break and summer camps and 3 DAYS (prior to the start time) of all other courses/program start dates (less supply costs).
• Full credits or refunds are issued when West Shore Parks & Recreation cancels a program or when the program is not convenient due to course changes.

Every effort is made to cancel in a timely manner (3 to 5 DAYS prior to course start date). Some exceptions may apply.
Refund or credit requests for classes that have passed need to be approved by the program supervisor.

Birthday Parties

• Full credits or refunds are issued for cancellations made at least 14 DAYS prior to program start date.

Aquatics

Swimming Lessons

• Prorated refunds or credits are issued for cancellations made before the SECOND CLASS. After the second class, a withdrawal and credit may be permitted for the remainder of the lesson set if at least 6 classes remain, and only if reception can fill the space from the waitlist.
• Withdrawal requests less than 72 HOURS prior to the upcoming lesson will be charged one lesson. Classes cannot be rescheduled. Makeup lessons are not provided.

Advanced Aquatic Courses

• Full credits or refunds are issued for cancellations made at least 7 DAYS prior to course start date. Cancellation requests with less than 7 days’ notice will only be permitted if class enrollment is not below its minimum of 6 participants. Cancellation requests and refunds of materials are not permitted once course has started.

Personal Training & Rehabilitation

• At least 24 HOURS notice is required to reschedule personal training and rehabilitation appointments. Cancellation requests less than 24 HOURS prior to the upcoming appointment will be charged one session. Personal training and rehabilitation packages expire 6 months from date of purchase. Refunds may be issued for medical reasons at the discretion of the program supervisor.

Childcare

Afterschool Care and Licensed Childcare – 10-Month Preschool and Nature Preschool

• Withdrawals require a minimum of 1 MONTH’s written notice and will take effect on the first of the applicable month (for example, notice given by November 1st will take effect on December 1st.)
• If 1 month’s notice is not given, a 1-month fee charge will apply. Notice of withdrawal must be given by the last day of the month. Withdrawals or refunds are not given for a partial month. Notice of withdrawal must be given directly to the program supervisor.
• No refunds or credits are given for days absent due to illness, appointments, extracurricular activities, visiting friends, vacation, etc. In the case of extended illness, a medical note must be provided, and refunds or credits will be considered on an individual basis.

Licensed Childcare – Daycare

• Withdrawals require a minimum of 2 MONTHS’ written notice and will take effect on the first of the applicable month (for example, notice given by November 1st will take effect on January 1st.) If 2 months’ notice is not given, a 1-month fee charge will apply. Notice of withdrawal must be given by the last day of the month. Withdrawals or refunds are not given for a partial month. Notice of withdrawal must be emailed to the licensed daycare & preschool programmer.
• No refunds or credits are given for days absent due to illness, appointments, extracurricular activities, visiting friends, vacation, etc. In the case of extended illness, a medical note must be provided, and refunds or credits will be considered on an individual basis.

Passes and Memberships

• Drop-in admissions, visit passes and activity-specific visit passes, 1-month and 3-month memberships and promotional passes are non-transferable and non-refundable but may be upgraded to an annual membership.
• All annual adult and annual family memberships are eligible for a one-time extension for leaves exceeding 30 DAYS up to a maximum of 60 DAYS. Extensions for leaves less than 30 DAYS for memberships may be granted for medical or personal emergencies. Extensions do not apply to visit passes or specialty visit passes.
• Requests may be granted for cancellations of annual adult or family memberships only for medical reasons, relocating out of the Greater Victoria area, or compassionate reasons, i.e. lost job or other financial situation change. Cancellations are effective at the end of the month. Cancellations do not apply to visit passes, speciality visit passes, 1-month or 3-month memberships.
• A $5 replacement fee applies if a pass is lost or stolen.

Greater Victoria Regional Recreation Pass

• Greater Victoria Regional Recreation passes are non-transferable, non-refundable and are not eligible for extensions.
• Requests may be granted for cancellation of Greater Victoria Regional Recreation Passes for medical reasons, relocating out of the Greater Victoria area, or compassionate reasons, i.e. lost job or other financial situation change. The pass holder must hand in their regional pass or provide photographic evidence of both the card and sticker being destroyed. The pass is not cancelled until it has been returned or photograph received.
• In the event a patron is suspended or banned from the facility the GVAC regional pass/card must be confiscated and destroyed. Notification is then sent to the Regional Managers Group to inform them of the termination.
• A $5 replacement fee applies if a pass is lost or stolen.

Facility Rentals

• Cancellation requests must be made at least 30 DAYS prior to the date of occupancy. Within 30 DAYS of occupancy, the user may reschedule the rental with no refund, or may forfeit the use of the time but will be charged for the rental.
• If WSPR must cancel usage, they attempt to provide a minimum of 14 DAYS advance notice.

For rental credit/refund information, please refer to the rental contract permit or contact the facility bookings offices.

REFUNDS AND ACCOUNTING

Overdue Accounts

• Two percent interest may be charged to invoices and accounts more than 30 DAYS overdue. Memberships will be cancelled after 3 months of consecutive failed payments. Delinquent accounts are assessed on a case-by-case basis and may result in withdrawal from programs and may be sent to a collection agency.

Refunds/Credits

• Credits are valid for one year from the date of issue. For refunds, payments made by Visa, Mastercard, American Express or debit will be credited to your credit/debit card (some restrictions apply). All other refunds are refunded by cheque and processed within 15 working days.
• Pro-rated refunds may be granted at the discretion of the program coordinator for medical reasons, relocation outside of Greater Victoria, or course withdrawals requested after the first lesson.
• A $25 fee will apply to NSF cheques and credit card or electronic fund transfer rejections on a scheduled payment plan. Interest charges may apply.

Medical reasons

• Withdrawals from programs after their start date, due to medical reasons, need to be approved by the programmer.

Relocation to a community outside of Greater Victoria

• A refund will be processed once the cardholder requests a refund from reception and returns the pass. Refunds of passes and memberships will be calculated from the end of the month. Refunds to debit/credit cards will be processed within 1 business day and refunds being issued by cheque will be processed within 15 working days and forwarded to the pass holder’s relocated address.

Additional Information

• Occasionally, a facility may be unavailable due to events, holidays, or closures. In these cases, the pass holder will not be credited. In addition, memberships will not be placed on hold due to vacation or personal circumstances.
• If the patron is a regional pass holder, the regional admissions card MUST be returned for a cancellation due to medical or relocation reasons stated above. Refunds or credits will be calculated from the end of the month.

NSF Fees

• All dishonored payments (bank or credit card) are subject to a $25 service charge (NSF Fee) and may cause the account to be frozen until paid. (This fee is in addition to any fees charged by the patron’s financial institution). Interest charges may apply.

Payment Plan Option

• The pre-authorized debit (PAD) plan provides an opportunity to make equal monthly payments for the WSPR annual pass, regional annual pass, and designated registered programs. Payments are made by authorizing the automatic transfer of payments from a chequing account at any Canadian banking institution or to a valid credit card.

Client Accounts

• Any individual conducting fraudulent activity on their client account may have their facility access suspended.

25.02

PURPOSE

The Society recognizes the need to ensure patron privacy with respect to electronic devices and photography. This policy is designed to establish clear guidelines around the Society’s use of electronic devices and photography for marketing purposes, as well as public safety and privacy within the Society’s facilities.

POLICY

Photography and filming by WSPR staff or representatives for Society business:

• Written consent must be obtained from all individuals being photographed/filmed by WSPR staff or contractors. Parental/guardian consent must be obtained in writing for all individuals under 18 years of age.
• Notices will be posted in relevant facilities advising patrons of planned professional photography prior to the session taking place.
• Consent must be verified prior to posting photos or videos on social media, or in printed publications.
• WSPR reserves the right to crop, alter, modify and combine photographs with other images, text, audio recordings and graphics.
• Completed photo release form, or parent/guardian authorization on a child’s emergency medical form are acceptable forms of written consent.

Electronic Device Usage by Patrons on WSPR property:

• Use of electronic devices including cell phones or recording devices are not permitted in changerooms, bathrooms, in the pool, or hot areas. All other areas are permitted. 
• If a caregiver wishes to photograph or record their child in swimming lessons, they must ask a lifeguard for permission. When granted permission, every attempt should be made to eliminate other patrons from being filmed or photographed in the background.
• When possible, patrons should be given time to move to another part of the facility if they do not wish to appear in a photograph.

25.01

PURPOSE

The Advertising, Promotions, and Public Relations Policy includes information on the guidelines West Shore Parks & Recreation has set both internally and externally pertaining to the following.

POLICY

All advertising shall be appropriate to and consistent with the values of the Society. The Society reserves the right to reject or remove advertising from any source without reason OR place its own advertising interests over those of WSPRS user groups or community requests.

PRINCIPLE

The Society recognizes that appropriate advertising on the roadside LED screen, Childcare Centre and reception lobby TVs, Activity Guide and corporate banners and signage in facility space provide an acceptable means of generating exposure and revenue for internal programs, events and services. As well, provides user groups and events with additional promotion for them to be successful and provide community engagement. The Society may also provide WSPRS user groups or the local community with access to advertising their events as space permits.

ADVERTISING: Childcare Centre and Reception Lobby TVs

The Society may agree to provide advertisements on the Childcare Centre and reception lobby TVs to commercial and public requests in exchange for reciprocal advertising services or in exchange for the cash at the current market rates as determined by the manager of recreation. Promotional material must be designed by the outside agency and print ready for approval by the communications coordinator.

Advertising pricing shall be reviewed on an annual basis. Guidelines reflect market and season length. Any additional forms of advertising not included in the current WSPR advertising inventory will be priced to be consistent with the market.
Refer to the Advertising at WSPR Pricing Addendum for specifics.
Any services received in exchange for advertising must be of equal or greater value than that of the advertising and shall be of direct benefit to the Society.

ALLOCATION PRIORITY
The Society will allocate access to the LED screen, Childcare Centre and reception lobby TVs based on the following prioritization:
1) Internal WSPRS programs / services / events and when written into contractual partnership agreements
2) Major WSPRS tenants
3) Major WSPRS event rentals
4) Minor WSPRS tenants
5) WSPRS community group rentals
6) Community partnerships and fundraising requests

*Commercial requests with reciprocal benefits will be assessed on an individual basis.
*There is limited space available and not all requests can be accommodated.

ADVERTISING: Roadside LED Screen

The LED screen is owned by WSPR with an “Exclusive Sales Agent Agreement” with Pattison Outdoor Advertising LP in place for a portion of screen time. The screens (sides) operate on a time loop which consist of 10 advertisements running for 6 seconds each per screen (side). Of the 10 advertisements per screen, WSPRS is entitled to the use of four (4) of those advertisements and Pattison Outdoor Advertising sells the remaining six (6). This is in exchange for 50% of the gross advertising amount. The four advertising spots WSPRS has access to will be for in-house advertising for the purpose of relaying messages related to WSPR, it's associated projects, it's promotion activities and not for the purpose of re-selling advertising or any other purpose.

ALLOCATION PRIORITY
The Society will divide their allocated LED screen inventory based on the following prioritization:
1) Internal WSPRS programs / services / events and when written into contractual partnership agreements
2) Major WSPRS tenants
3) Major WSPRS event rentals
4) Minor WSPRS tenants
5) WSPRS community group rentals
6) Community partnerships and fundraising requests
*There is limited space available and not all requests can be accommodated.

ADVERTISING: Activity Guide

The Society may agree to provide advertising in the Activity Guide to commercial and public requests in exchange for reciprocal advertising services. Any services received in exchange for advertising must be of equal or greater value than that of the advertising and shall be of direct benefit to the Society. Promotional material must be designed and print ready for approval by the communications coordinator.

ALLOCATION PRIORITY
The Society will allocate the space available for advertising within the Activity Guide based on the following prioritization:
The cost of all advertising mediums is the responsibility of the advertising organization. Advertising pricing shall be on a seasonal basis. Guidelines reflect market and season length. Any additional forms of advertising will be priced to be consistent with the market. Please refer to the Activity Guide Advertising Spec and Rate Sheet.

*Commercial requests with financial or reciprocal benefits will be assessed on an individual basis.
*Please note there is limited space available and not all requests can be accommodated.

1) Internal WSPRS programs / services / events and when written into contractual partnership agreements
2) Major WSPRS tenants
3) Major WSPRS event rentals
4) Minor WSPRS tenants
5) WSPRS community group rentals
6) Community partnerships and fundraising requests

*There is limited space available and not all requests can be accommodated.

ADVERTISING: User Groups

The Society recognizes that appropriate advertising by user groups within its recreation facilities provides an acceptable means of generating new revenues to assist in financial programs and services thereby reducing subsidy levels.

The Society encourages creative approaches that generate new revenues and will seriously consider opportunities that fall within this policy. User groups may submit advertising plans to the Society for approval.

Commercial advertising within the Society’s facilities and grounds will be limited and strictly controlled as outlined in this policy.

Communication with the public and clients, whether in person or through the media, shall promote goodwill and quality services.

Specific adverting rights for The Q Centre Arena are identified within the major user groups operating agreements for use of that specific facility.

The Society reserves the right to specify the required material and dimensions of the advertising medium.

The Society reserves the right to remove any advertisement, at any time, when it is considered to be in violation of the values of the Society.

No signs will be permitted that impede the normal vision of spectators.

BANNER ADVERTISING REVENUE GENERATED BY USER GROUPS

The Society recognizes that the revenue generated by user groups selling appropriate and designated advertising space within the Society’s recreation facilities assists in financial programs and services thereby reducing subsidy levels.

• Advertising at venues within the Society’s recreation facilities may be permitted in exchange for cash.
• The contractual arrangement for advertising will be between the Advertiser and the Society.
• The Society reserves the right to place its own advertising interests over those of user groups.
• The Society reserves the right to specify the required material and dimensions of the advertising medium.
• Advertising revenues generated by the Society’s staff or its agents will accrue to the Society.

The user group will receive 75% of the advertising revenue it brings to the Society with the Society receiving the other 25% less GST. The user group may only sell advertising for the facility they are using for their activity. In order for the user group to receive their share of the advertising funds, one of the following conditions must be met:

• The funds are used for the purchase of equipment that will be used by the affiliated user group at a West Shore Parks & Recreation site.

  OR

• The funds are used for Society-approved capital improvement projects at a West Shore Parks & Recreation site.

The 75% revenue received will be dispersed to the user groups within 30 days after the conclusion of the organization’s last booking.

PRICING

The cost of all advertising mediums is the responsibility of the advertising organization. Advertising pricing shall be on an annual basis. Guidelines reflect market and season length. Any additional forms of advertising will be priced to be consistent with the market. Please refer to the Advertising at WSPR Pricing Addendum for specifics.
Client groups who purchased advertising space in the previous year will be given right of first refusal until March 31st.
Requests for advertising space must be received prior to the start of the season to be considered, at which time it will be sold on a first come, first served basis.

PROMOTIONS: Display Rack (located around one of the community boards)

The Society recognizes that appropriate advertising in the display rack around the community board next to the administration office provides an acceptable means of generating exposure and revenue for internal programs, events and services. The Society may also provide WSPRS user groups or the local community with access to advertising their events as space permits.
The Society may agree to provide advertising space in the display rack around the community board next to the administration office to commercial and public requests in exchange for reciprocal advertising services. Any services received in exchange for advertising must be of equal or greater value than that of the advertising and shall be of direct benefit to the Society.

ALLOCATION PRIORITY
The Society will divide the allocated space in the rack based on the following prioritization:
1) Internal WSPRS programs /services and events
2) Major WSPRS tenants
3) Major WSPRS event rentals
4) Minor WSPRS tenants
5) WSPRS community group rentals
6) Community partnerships and fundraising requests

*Commercial requests with financial or reciprocal benefits will be assessed on an individual basis.
*Please note there is limited space available and not all requests can be accommodated.

PROMOTIONS: Banners and Posters

The Society recognizes that appropriate display of banners and posters around the Society’s recreation facilities provides an acceptable means of generating exposure and revenue for internal programs, events and services. The Society may also provide WSPRS user groups or the local community with access to displaying banners as space permits.
The Society may agree to provide the opportunity of displaying banners on Society’s recreation facilities to commercial and public requests in exchange for reciprocal advertising services. Any services received in exchange for advertising must be of equal or greater value than that of the advertising and shall be of direct benefit to the Society.

ALLOCATION PRIORITY:
The Society will divide the allocated space for banners based on the following prioritization:
1) Internal WSPRS programs / services and events
2) Major WSPRS tenants
3) Major WSPRS event rentals
4) Minor WSPRS tenants
5) WSPRS community group rentals
6) Community partnerships and fundraising requests

*Commercial requests with financial or reciprocal benefits will be assessed on an individual basis.

PUBLIC RELATIONS

The Society’s communication with the public and clients, whether in person or through the media, shall promote goodwill and quality services.
A high-quality program guide and website shall be the Society’s primary means for advertising departmental programs and initiatives.

OTHER CONSIDERATIONS

Commercial advertising requests within or on the Society’s facilities and grounds will be controlled in accordance with WSPRS’ 5.2 Advertising, Promotions and Public Relations Policy.

The Society reserves the right to specify the required material and dimensions of the advertising medium.
The Society delegates the implementation of the policy to the communications coordinator and the manager of recreation.

23.02

General Pool Guidelines:

• The use of cameras or recording equipment in change rooms is strictly prohibited
• Keep this a scent-free space and avoid perfumes and scented products
• Only water is permitted on the pool deck, no food or glass containers
• Use the lockers provided to keep personal items safe. Lockers are for day use only. Lockers will be emptied each night
• Those who are not toilet trained must wear a swim diaper, which may be purchased at reception
• In consideration of those waiting, use change areas efficiently
• Children under 7 years must be within arms’ reach of responsible person 16 years or older in all pool areas including change rooms
• Those 7 years and older must use the change room of their identified gender or the Universal change room
• Remove outside shoes before entering pool deck

Universal Changeroom

• This is a shared space. Please keep clothing/swim suit on in common areas.

Steam Room and Sauna

• Must be 16 years and older
• Recommended length of stay is 10 minutes
• Pregnant women and persons with medical conditions should consult a doctor before use
• Shower, drink water, and allow 5-10 minutes to cool down between uses
• If feeling unwell after use (dizziness, fatigue, nausea), report to staff immediately
• This is a scent-free space, avoid using perfumes and scented products

Hot Tub

• Children under 12 years must be supervised by a responsible person 16 years or older
• Recommended length of stay is 10 minutes
• Pregnant women and persons with medical conditions should consult a doctor before use
• Remove bathing caps prior to use and keep head out of the water to prevent overheating
• Shower, drink water, and allow 5-10 minutes to cool down between uses
• If feeling unwell after use (dizziness, fatigue, nausea), report to staff immediately

Big Waterslide

• Children under 7 years must be supervised by a responsible person 16 years or older at slide exit
• Sliders must be at least 48” to ride
• Walk slowly on stairs
• One person on the slide at a time
• Wait for the lifeguard’s signal before sliding
• Exit the slide chute quickly after your ride
  * Slide rules are set by the manufacturer

• Patrons 13-15 years of old must complete a Youth Weight Room orientation. Upon completion of this orientation, participants will receive a card they must bring with them to gain access to the Weight Room.

• Patrons 16 years and up are welcome at all times.

• Respect the privacy of others in the space when using cameras or recording equipment.  
  Use of cameras and recording equipment in change rooms is strictly prohibited
• Keep this a scent-free space and avoid perfumes and scented products
• No food or glass containers
• Use the lockers provided to keep personal items safe. Lockers are for day use only. Lockers will be emptied each night
• Use appropriate footwear. No open-toed or open-back shoes, sandals or work boots permitted
• Wear clean, appropriate exercise attire that covers chest and buttocks
• Use of collars on bars is mandatory
• Put weights and equipment away after use
• Bring a towel for personal use

• Clean, flat soled footwear only. Do not wear steel or aluminum tipped cleats
• No food or drink permitted except for water in closed top water bottles
• Do not spit or chew gum
• Only players, coaches, and training staff inside the Indoor Sports Complex
• This is a multi-use space, respect the other user groups using the facility
• As a courtesy to the next user group, allow 10 min. before the end of your booking to clean up equipment and vacate the facility

Drop-in Sport Code of Conduct

WSPR expects players to create and contribute to a respectful, welcoming and fun environment for all.

Respect: Treat teammates, opponents and attendants with respect at all times.
Fair play: Play by the rules while demonstrating sportsmanship and integrity.
Discipline: Control emotions and refrain from inappropriate language.
Support: Support and encourage fellow players and welcome all skill levels and abilities.
Fun: Participate for enjoyment and benefit, put the good of the game first.

1. No person is permitted on the course unless they have paid green fees
2. Each player must have their own clubs
3. No refunds after green fees have been paid
4. Children 6-11 years + may play if they are accompanied by an adult
5. Children who are not golfing are not permitted on the course under any circumstances
6. Pets are not allowed
7. Replace divots and repair ball marks on the greens
8. Proceed to the next tee before marking score card
9. Keep up to the group in front of you
10. Play “ready golf”
11. Please allow faster players to play through
12. Twosomes may be joined up with other twosomes
13. No more than 4 players in a group unless the pro shop or marshal has given an exception
14. Please play one ball except for provisional balls, the course is not a practice range
15. No outside alcohol permitted – outside alcohol will be confiscated and you may be removed from the course with no refund

• Please DO NOT play hockey or lacrosse in the lobby or on the concourse. Please respect the building